Program
Lessons
1 Lesson - Mindset
2 Lesson - Start at Hello
3 Lesson - Outcome Questions
4 Lesson - After the Client Leaves
5 Lesson - Increasing Communication Effectiveness
6 Lesson - Clienteling Planning
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Quiz
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Start
Why is it important to create a connection with clients right at the beginning?
To immediately start selling products
Almost there, but not exactly...
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To make them feel obligated to buy
Almost there, but not exactly...
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To build trust and encourage them to return
Yes, that's perfect!
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To quickly finish the interaction
Close, but there's a better answer...
0%
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What is the "Friendship Formula" primarily used for in retail?
To increase sales quotas
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To create a comfortable and approachable appearance
That's right!
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To manage inventory more efficiently
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To determine the best product pricing
Well, almost...
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Which approach is recommended when greeting clients to avoid sounding "salesy"?
Offering immediate discounts
A good try, but there's a better option
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Asking "How may I help you?"
A good try, but there's a better option
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Using a curious or caring tone
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Providing a list of products
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0%
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