Program
Lessons
1 Lesson - Mindset
2 Lesson - Start at Hello
3 Lesson - Outcome Questions
4 Lesson - After the Client Leaves
5 Lesson - Increasing Communication Effectiveness
6 Lesson - Clienteling Planning
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introduction
CLIENTELLING
Proven Mastery:
21 years in Learning & Development and luxury retail, with a background in coaching, retail, and media.
Global Impact:
Trained thousands across 25 countries, including clients like LVMH, Kering, and Armani Group.
Founder of Grey Matter U
Kais Baidan
How The training work:
1
Learning a topic
Video lectures, workshops with case studies, and quizzes to consolidate knowledge
2
Finish tasks
Go at your own pace and receive feedback
3
Interact with a mentor
Consolidate knowledge and correct errors
4
Unlock a new lecture
After completing and reviewing all tasks in the current block
I'm ready — start training